Shop Policies
Shipping:
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 1-3 weeks
Europe: 1-2 weeks
Australia, New Zealand and Oceania: 1-3 weeks
I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Manon Elmendorp Artworks keeps your payment information secure. Manon Elmendorp Artworks never receive your credit card information.
Returns and Exchanges: 
I Gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery 
I don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalised orders
  • Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery